One of our most successful client relationships has been with an
organisation who is a recognised leader in the professional
services market and has a truly global presence.
Historically, the organisation used recruitment agencies and
other third-party suppliers to provide talent. With offices spread
throughout the United Kingdom and a partner-based structure, there
was a lack of transparency and visibility of recruitment across the
organisation. The ongoing usage of recruitment agencies was driving
up cost-per-hire to unacceptable levels.
The organisation recognised that to move forward, they would
need to invest heavily in their people. They chose to re-examine
recruitment processes, and after an extensive review, elected to
outsource the recruitment function. Following a rigorous selection
process, AMS was appointed as a strategic recruitment partner.
Upon engagement, AMS worked across all key stakeholders in the
organisation to understand their business requirements and to
identify how best to build and grow a world-class recruitment
solution. After implementation and go-live, the solution numbered
some 35 people, and accommodated all experienced hiring in the UK
(excluding Rep. of Ireland). The solution covers the recruitment
process end-to-end, from job requisition to verbal offer. Reference
checking and onboarding services are provided by third parties.
The four central foundations for this world-class recruitment
solution are consistency, reliability, dependability and
effectiveness. The relationship between the two organisations is a
partnership, with the recruitment team acting as trusted advisors
who are aligned to each business units, and nurture a relationship
with the stakeholders in each.
Additional services, including third party supplier management,
resourcing communications, graduate recruitment, and business
intelligence are also considered in-scope. During renewal of the
three-year contract with AMS, the organisation opted for a unique
approach to recruitment: ‘nothing is out-of-scope’. This allows the
two companies to act as true partners.
The relationship has been a successful one, generating savings
in excess of £1m, a time to hire reduction of 35%, and the
development of a world-class recruitment solution. This is
reflected in an extension of the contract to 2012.