Case Study: International Retail Bank
At a Glance
In 15 months, AMS:
Made 134 hires
Reduced time to hire by 6 calendar days per hire
Achieved hiring manager satisfaction of 97%
Achieved candidate satisfaction of 94%
Increased direct hiring to 48%
Reduced agency usage to 27%
Background
Stage 1: Technology Staffing Project
The project was successful, and late in the year the scope of services increased significantly to encompass recruitment services across the organisation’s UK operation.
Stage 2: UK RPO
The three-year programme saw AMS manage appointments up to and including vice president level across the UK and thewider EMEA region.
Scalability was particularly important to our client, as hiring capacity needed to be able to flex up and down in line with peaks and troughs in hiring demand.
The existing onsite team of three grew to 15, with the team focussing on partnering with the bank to recognise and articulate its recruitment needs. The team reviewed the bank’s recruitment processes across the UK divisions, centralising hiring plans, and creating a preferred supplier panel of third-party agencies. The team also launched a dedicated internal careers portal, reassessed advertising activity, and developed enhanced management information.
Stage 3: Asia
Historically, there had been no resourcing or recruitment function active in Asia, with HR managing staffing as part of their overall responsibility. Without a standardised reporting function management information was particularly limited, creating forecasting and strategic sourcing challenges. Candidate feedback indicated a need for a dedicated staffing solution, and AMS went live with extended services, providing permanent hires in Asia up to senior vice president level. A year later, services were further extended.
During project implementation, AMS developed both internal and external regional careers portals as part of the technology implementation, increasing the bank’s direct market reach and visibility of hiring activity across the whole Asia Pacific region. To increase the direct market reach even further, full job posting and reporting capability was provided for nine additional countries in the region. All lines of business and support functions were in scope, and while the scope of recruitment services extended to Senior Vice President and Vice President level, AMS assisted our client with executive search, process support and administration support.
Results
15 months later, the AMS team transitioned out of the relationship in Asia as part of a ‘build, operate, transfer’ model.
“AMS has delivered over 100 hires with cycle time that beat our expectations, very high satisfaction from candidates and hiring managers, and direct hiring (agency avoidance) that met our expectations in a short time.”
Asia Human Resources Executive
