Case Study: Royal Mail

Case Study: Royal Mail

At a Glance

Consulting Project
Assessment and selection
Outplacement and redeployment
High-touch solution
Fully compliant
Rapidly executed
Positive feedback
Delivered within deadlines

Background

In terms of scale and complexity, there are few organisations who are capable of carrying out over 82 million transactions each working day – and even fewer who deliver each of these by hand.

The Challenge

In 2008, responding to an increasingly competitive landscape and ongoing regulatory challenges, Royal Mail underwent a major business transformation, restructuring the sales and marketing functions – some 3,000 employees. Critical to the success of this project was a swift, valid and robust assessment process to ensure Royal Mail had the best people in the right jobs, as quickly as possible.

Royal Mail engaged AMS’s Assessment & Selection team to deliver assessment services through three stages of the restructuring exercise. This specialist team has extensive experience in supporting organisational restructuring and transformation activities. Their approach follows a structured methodology, which is important given the legal and ethical issues surrounding the use of objective assessment in this context. The team designed a job-relevant, fair and predictive process that reflected the changing needs of the Royal Mail. The process ensured employees were provided with the best opportunity to demonstrate their fit to the new roles and legal risks to the organisation were minimised.

The Solution

Stage 1: The first stage involved the delivery of assessment services for the Executive team. This included designing assessment materials suitable for a senior management population, delivering a high-touch process to retain engagement of this key group and delivering training to enable self-sufficiency moving forward, all within challenging timelines.

Stage 2: Required a similar solution for approximately 120 of the Executive team’s potential direct reports.

Stage 3: Required the engagement of a far more significant assessment capability, with nearly 500 assessments to undertake in a short, six-week period. Despite being given just three weeks notice, AMS was able to leverage the Assessment & Selection team’s unique structure and competency and quickly deploy a project team of 25.

The Results

All of the assessments were delivered within the tight timeframes and a complex operating environment. Candidate and hiring manager feedback was positive – the solidity and consistency of the assessment process reassuring both parties of its validity.

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